Shiping & Delivery
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We use a combination of Australia Post EMS (express mail service) and DHL. Australia Post express service is typically a 5-8 day turn around. We've noticed from thousands of shipments that this is not always reliable to some destinations such as the Middle East and Canada.
We ship anywhere DHL ships to., which is almost anywhere. To check if shipping is available to your country please check on the DHL website.
DHL is the quickest and most reliable shipping service available. Anywhere DHL ship, we ship. If you are unsure about your country, then email us at email@example.com
- Local customs/import fees may be charged by your custom office.
- These fees are solely the responsibility of the purchaser.
- SURVIVAL is not responsible for any additional custom charges or fees once your order has left our Australian warehouse.
- SURVIVAL is not aware of what your local custom/import fees may be or if any are applicable to your shipment. To find out more, contact the customs office for your country.
- If the order is returned to us because of refusal to pay any fees or charges, we can process a refund LESS any postage charges we have paid. At a minimum, we pay $50 AUD per overseas shipment and this payment increases in proportion to order size.
We always aim for make sure our customers love our products, however if you are not satisfied with your purchase - send it back within 30 days for a full refund. Postage is at the customers expense.
Some components do not expire. Other components are disposable and generally have a life span of minimum 2 years from when you received your new First Aid KIT.
To check an items expiry, look on the back of the individual item. There is an hour glass symbol which will have the expiry date next to it. If no hour glass is present then this means the item doesn't have an expiry.
These kits are identical. They are called separate names as they are ideal for both family and workplace use. Both are work health safety (WHS) compliant and are the most comprehensive KITs in our range.
The SMART Bandage is reusable subject to general wear and tear. Do not wash in warm water.
Unfortunately from time to time mistakes are made, however we are always happy to rectify the error as quickly as possible. Please call us on 0414 816 496 or email us at firstname.lastname@example.org with your order number and details of the error so that we can resolve the problem.
When you submit an order with us we will send you an order confirmation email and an invoice email. If you have not received either of these it may be for a number of reasons, some common reasons are:
Afterpay Orders: You have closed down the Afterpay window before it redirected you back to the Survival website
PayPal Orders: There has been a connection issue between our website and PayPal and PayPal hasn't communicated to our website that the payment was successful The emails have gone into your spam/junk folder
If for any reason you think your order was placed but have not received confirmation, please don't hesitate to call us on 0414 816 496 or email email@example.com so we can check and confirm the order for you.
Our warehouse is located at Erina on the Central Coast of NSW, Australia. Whilst this is not a shop front, you can still arrange an appointment to buy products from our warehouse. To do this please contact us.
Our ABN is 18 689 477 015. If you have placed an order with us the ABN is also located on your Order Confirmation and Invoice, which you should have received via email when your order was placed.