Dispatch of your Survival Emergency Solutions quality product will occur within 48 hours after your order has been placed.

  • Free shipping is offered for all orders over $90 USD to anywhere in the world.
  • Live shipping rates apply to all orders under $90 USD.
  • EXPRESS Shipping can be selected at the checkout for an additional fee.
  • Discounted rates can be applied to bulk orders.
  • Standard rates apply for all international orders, with live rates calculated at the Checkout for each individual order.

Customs / Import Fees Outside of Australia

  • Local customs/import fees may be charged by your custom office.
  • These fees are solely the responsibility of the purchaser.
  • SURVIVAL is not responsible for any additional custom charges or fees once your order has left our Australian warehouse.
  • SURVIVAL is not aware of what your local custom/import fees may be or if any are applicable to your shipment. To find out more, contact the customs office for your country.
  • If the order is returned to us because of refusal to pay any fees or charges, we can process a refund LESS any postage charges we have paid. At a minimum, we pay $50 AUD per overseas shipment and this payment increases in proportion to order size.

Our Guarantee

We’re so confident you will love your Survival product as much as we do, we offer a 30-day money back guarantee. So if you are not satisfied with your purchase - send it back within 30 days for a full refund, less delivery

For any other questions, please see our Frequently Asked Questions or Contact Us and one of our friendly Customer Satisfaction Consultants will be happy to help you out.